FAQ's

Where is your store? top

Patty B'zz is an online store based out of Louisville, KY!  I currently do not have a physical retail location and I operate exclusively online.

Can I purchase an item without a monogram or personalization? top

Yes, I try to offer products with or without a monogram or personalization.  If you run across a product that does not have that option, please email me - pboughey@pattybzz.com so I can set the listing up for you!

What is your turnaround time? top

I try to keep my turnaround time between 5-7 business days before shipping if your product is being personalized.  Non-personalized items wil be shipped sooner.  Please note - business days are M-F, do not include weekends or holidays! During busier times, it may take me a little longer to complete your order, but I will note any changes on your shopping cart page!

Do you take special requests for specific items or designs? top

Yes, yes, yes!! Custom design is the name of this game! Please let me know if you are looking for a particular item, font, fabric, or color that you do not see listed. I will be more than happy to work with you on special requests. Please email me at pboughey@pattybzz.com

What is your shipping policy? top

All items are shipped via USPS First Class or Priority Mail, depending on weight or FedEx. Tracking is included at no additional cost. Please understand that I am no longer responsible for your package once it is in the hands of  USPS or FedEx.

Where do I find tracking info? top

Tracking info will be emailed from Paypal or found under Order Tracking!

What if I submit my order and then change my mind? How long do I have to change or cancel my order? top

Orders may be cancelled within 24 hours of order placement, provided the item has not been completed or shipped. You must send an email to pboughey@pattybzz.com with your Order Number. Once these steps are completed, your payment will be immediately refunded.

What is your return policy? top

I do not offer refunds or returns on customized orders, but please reach out to me if there is an issue. 

Returns are accepted on non-customized items within 3 days of receipt. You must email me at pboughey@pattybzz.com for return instructions prior to mailing your return. Items must be in unused, original condition for the return to be accepted. Shipping costs are non-refundable.